Syllabus and References/Links
You can get a quick (3-5 pages) overview or gist of each article or book chapter below by clicking on the links, thanks to past students of TM298 classes. For those who want to read the full text, reference knowledge management (KM) books are available on reserve at the TMC Library. .
1. Basic reading (before first class meeting)
· Thomas A. Stewart. “Intellectual Capital: the New Wealth of Organizations”. Doubleday, 1997. Chapters 1-3. (gist by SDTalisayon)
· op cit, Chapters 4-9. (gist by Myra Sanchez)
· op cit, Chapters 10-11. (gist by Owen Raymundo)
·
op
cit,
Chapter 12. (gist
by Owen Raymundo)
2. Introduction to the Course (Week 1)
· Course Policies and Procedures (PowerPoint #1)
· Crazy Economics of Information (PowerPoint #2)
Actions on your part:
· Submit Student Data Sheet
· Join class e-group (I will issue you an invitation) then answer the question “What helps your team do its job well?” at its Discussion #1 page.
·
Browse
through the Course website
3. Rationale for KM and Definitions (Week 2)
·
Trends
in the global economy (PowerPoint #3)
Paradigm shifts in the knowledge era
>Peter F. Drucker. “The Coming of the New Organization” in Harvard
Business Review on Knowledge Management. Harvard Business School Press,
1998. pp. 1-19. (gist
by Rose Domingo)
·
Market
value versus book value of a firm
>Karl-Erik
Sveiby. “Measuring Intangibles and Intellectual Capital - An Emerging First
Standard”
>Chapter 1 on “From Individual to Organizational Learning” of David A.
Garvin: Learning in Action: A Guide to Putting the Learning Organization to
Work. Harvard Business School Press, 2000. pp. 3-17. (gist by Lemuel Braña)
· What is knowledge? (PowerPoint #4)
·
Definition
and components of “intellectual capital”
>James Brian Quinn, Philip Anderson and Sydney Finkelstein. “Managing
Professional Intellect: Making the Most of the Best” in Harvard Business
Review on Knowledge Management. Harvard Business School Press, 1998. pp.
181-205. (gist
by Gen Medina)
>Blog post: “Towards a Global
Balance Sheet”
>Blog post: “Refining Estimation
of Global Stock of Knowledge Assets”
·
Definitions
of “knowledge management”
>Annie Brooking. “Corporate Memory: Strategies for Knowledge Management”.
International Thomson Business Press, 1999. Chap. 1-2 (pp. 1-27), 10 (pp.
130-151). (gist
by Ari Bancale)
>Jay Liebowitz. “Building Organizational Intelligence: a Knowledge
Management Primer”. CRC Press, 1999. Chap. 1 (pp. 1-10). (gist by Ferdie
Balagtas)
>Carla O'Dell and C. Jackson Grayson, Jr. “If Only We Knew What We
Know: the Transfer of Internal Knowledge and Best Practice”. The Free
Press, 1998. Chap. 1 (pp. 3-10). (gist by Caycay Roxas)
>Internet Time Group. “Knowledge Management”.
>Karl-Erik
Sveiby. “What is Knowledge Management?”
·
Optional
reading: difference between data, information and knowledge
Kinds of knowledge: tacit and explicit, hard and soft, individual and group,
less useful to more useful
>Annie Brooking. “Corporate Memory: Strategies for Knowledge
Management”. International Thomson Business Press, 1999. Chap. 4 (pp.
49-60). (gist by Kenneth Domingo)
>Joseph A. Horvath. “Working with Tacit Knowledge” in: James W.
Cortada and John A. Woods (editors). The Knowledge Management Yearbook
2000-2001. Butterworth-Heinemann, 2000. pp. 34-51. (gist by Cy Uriarte)
>Fred Nickols. “The Knowledge in Knowledge Management” in: James W. Cortada
and John A. Woods (editors). The Knowledge Management Yearbook
2000-2001. >Butterworth-Heinemann, 2000. pp. 12-21. (gist by Carol
Rodriguez)
Karl E. Sveiby. “Tacit
Knowledge”
·
Optional
reading: Information management vs. knowledge management, codification vs.
personalization
>Morten T.Hansen, Nitin Nohria and Thomas Tierney. “What's Your
Strategy for Managing Knowledge?” in: James W. Cortada and John A. Woods (editors).
The Knowledge Management Yearbook 2000-2001. Butterworth-Heinemann,
2000. pp. 55-69. (gist by SDT)
>Denham Grey.
“Knowledge Management and Information Management: The Differences”.
August, 1998.
Action on your part:
·
Browse
blog site: apintalisayon.wordpress.com. Start with the basic KM framework.
4. Aligning KM with Organizational Performance/Value Creation (Week 3)
· Capacity for Effective Action (PowerPoint #5a)
· Aligning KM with Organizational Goals (PowerPoint #5b)
·
Aligning
KM system and KM interventions to business strategy.
Optional readings:
>Carla O'Dell and C. Jackson Grayson, Jr. “If Only We Knew What We Know:
the Transfer of Internal Knowledge and Best Practice”. The Free Press,
1998. Chap. 5-8 (gist by Gen Medina) Chap.
18-21 (gist by Ady de Leon)
>Jay Liebowitz. “Building Organizational Intelligence: a Knowledge
Management Primer”. CRC Press, 1999. Chap. 8-9, pp. 55-66. (gist by Ferdie
Balagtas)
>Michael H. Mitchell and Nick Bontis. “Aligning Human Capital with
Business Strategy”. in: Jack J. Phillips and Dede Bonner (editors). In
Action: Leading Knowledge Management and Learning. American Society for
Training and Development, 2000. pp. 73-86. (gist by Caycay Roxas)
>Antony D'Allessandro. “Leveraging Core Competencies to Provide
Continuous Learning Solutions”. in: Jack J. Phillips and Dede Bonner (editors).
In Action: Leading Knowledge Management and Learning. American Society
for Training and Development, 2000. pp. 117-132. (gist by Gen
Medina)
>Morten T. Hansen, Nitin Nohria and Thomas Tierney. “What's Your Strategy
for Managing Knowledge?” In: Harvard Business Review on Organizational
Learning. Harvard Business School Press, 2001. pp.
61-86. (gist by SDTalisayon)
>Dede Bonner. “The Knowledge Management Challenge: New Roles and
Responsibilities for Chief Knowledge Officers and Chief Learning Officers.”
Phillips and Dede Bonner (editors). In Action: Leading Knowledge Management
and Learning. American Society for Training and Development, 2000.
pp. 3-19. (gist
by Caycay Roxas)
>“Measuring the Impact of Transfer” Chapter 12 of Carla O'Dell and C.
Jackson Grayson, Jr. If Only We Knew What We Know: the Transfer of
Internal Knowledge and Best Practice. The Free Press,
1998. (gist
by Belle Lim)
>Margareta Barchan. “How
to Measure Intangible Assets”.
>Montague Institute
Review. “Measuring intellectual assets”. January, 1998
>Leif Edvinsson,
Director of Intellectual Capital, Skandia. “Measuring
Intellectual Capital at Skandia Group”. Foundation for
Performance Measurement, UK, 1993.
>Karl-Erik
Sveiby. “Methods for Measuring Intangible
Assets”. April 2001.
>David Skyrme
Associates. “Measuring
Intellectual Capital: A Plethora of Methods”.
Actions on your part:
· Read blog post “Supply-Driven versus Demand-Driven KM”
· Read blog post “Knowledge Push versus Knowledge Pull”
· Read blog post “Practical Exercise: Ingredients of Effective Group Action”
· Browse series of blog posts on “KM Framework”
·
Start
on-line KM assessments
5. KM Tools and the
Knowledge Cycle (Weeks 4-5)
Map of KM Tools
Strategic KM versus Operational KM
General reference: Chapters D1-D14 of the book “99 Paradigm Shifts for Survival in
the Global Knowledge Economy: a Knowledge Management Reader”
· KM Tools and the Knowledge Cycle (PowerPoint #5C)
· Knowledge Innovation: Product Development (PowerPoint #6)
· Problem Finding (PowerPoint #7)
·
Knowledge
creation: team learning, lessons learned meetings, problem finding/solving,
building core capabilities, soft R&D
Optional readings:
>Annie Brooking. “Corporate Memory: Strategies for Knowledge Management”.
International Thomson Business Press, 1999. Chap. 7 (pp.
93-108). (gist by Kenneth
Domingo)
>John Seely Brown. “Research that Reinvents the Corporation”. in Harvard
Business Review on Knowledge Management. Harvard Business School Press,
1998. pp. 153-180. (gist
by Rose Domingo)
>Nick Milton. “Managing Knowledge in an Oil Exploration Office”. in:
Jack J. Phillips and Dede Bonner (editors). In Action: Leading Knowledge
Management and Learning. American Society for Training and Development,
2000. pp. 39-53. (gist by Ivs Alzona)
>Ikujiro Nonaka. “The Knowledge-Creating Company” in Harvard Business
Review on Knowledge Management. Harvard Business School Press, 1998. pp.
21-45. (gist
by Harold Santiago)
>Gary Jusela and Nick Nissley. “Action Learning and Organizational
Design”. in: Jack J. Phillips and Dede Bonner (editors). In Action: Leading
Knowledge Management and Learning. American Society for Training and
Development, 2000. pp. 133-145. (gist by Lucienne
Venus)
>Georg Von Krogh, Kazuo Ichijo and Ikujiro Nonaka. “Enabling
Knowledge Creation: How to Unlock the Mystery of Tacit Knowledge and Release
the Power of Innovation.” Oxford University Press,
2000. (book review by Judith
Cortez)
>Chapter 4 “Experience” (gist by Wondy Manalo) and Chapter 5 on
“Experimentation” of David A. Garvin: Learning in Action: A Guide to Putting
the Learning Organization to Work. Harvard Business School Press, 2000. pp.
91-183.
>“Implementing and Integrating New Technical Processes and Tools”, Chapter 4
of Dorothy Leonard: Wellsprings of Knowledge, Building and Sustaining the
Sources of Innovation. Harvard Business School Press, 1998. pp.
91-110.
·
Knowledge
acquisition, codification and banking: competitive intelligence, process
documentation, learning history, work templates, databanks and intelligent
search engines
Optional readings:
>Annie Brooking. “Corporate Memory: Strategies for Knowledge Management”.
International Thomson Business Press, 1999. Chap. 5 (pp. 61-75). (gist by Kenneth Domingo)
>Hugo Cornwall. “Industrial Espionage Handbook”. Century,
1991.
>Arik R. Johnson. “Competitive Intelligence and Competitor Analysis as
Knowledge Management Applications” in: James W. Cortada and John A. Woods
(editors). The Knowledge Management Yearbook 2000-2001.
Butterworth-Heinemann, 2000. pp. 85-97. (gist by Ivs Alzona)
>Chapter 3: “Knoware: the Technology of Knowledge Management” in Thomas M.
Koulopoulos and Carl Frappaolo. Smart Things to Know about Knowledge
Management. Capstone, 1999, pp. 67-98. (gist by Jing Arkoncel)
>Sarah L. Roberts-Witt. “Practical Taxonomies” in: James W. Cortada
and John A. Woods (editors). The Knowledge Management Yearbook
2000-2001. Butterworth-Heinemann, 2000. pp.
214-222. (gist by Ady de Leon)
>Jay Liebowitz. “Building Organizational Intelligence: a Knowledge
Management Primer”. CRC Press, 1999. Chap. 2-3 (pp. 11-30). (gist by Ferdie
Balagtas)
>Case Study in Customer-Oriented Knowledge Banking, Chapter 17 of Carla
O'Dell and C. Jackson Grayson, Jr. “If Only We Knew What We Know: the
Transfer of Internal Knowledge and Best Practice”. The Free Press,
1998. pp. 170-182). (gist by Belle Lim)
>George Roth and Art Kleiner. “Developing Organizational Memory
through Learning Histories” in: James W. Cortada and John A. Woods
(editors). The Knowledge Management Yearbook 2000-2001.
Butterworth-Heinemann, 2000. pp. 123-144. (gist by Ady de Leon)
>Chapter 3 on “Intelligence” of David A. Garvin: Learning in Action: A
Guide to Putting the Learning Organization to Work. Harvard Business School
Press, 2000. pp. 47-90. (gist by Wondy Manalo)
>Jennifer
Bresnahan. “Legal
Espionage”.
CIO Enterprise Magazine, July 15, 1998.
·
Knowledge
transfer and exchange: peer assist program, mentoring program, best practices
exchange program, groupware, communities of practice, formal knowledge exchange
communities, process improvement, corporate storytelling
Optional readings:
>Case Study in Online Knowledge Exchange Community: Entovation International
Ltd. (Debra M. Amidon. “Leading through Strategic Conversations”. in: Jack J.
Phillips and Dede Bonner, editors. In Action: Leading Knowledge Management
and Learning. American Society for Training and Development, 2000.
pp. 101-114. (gist
by Lucienne Venus)
>Nancy M. Dixon. “Common Knowledge: How Companies Thrive by Sharing
What They Know”. Harvard Business School Press, 2000.
(gist by Lemuel Braña)
>Janis Forman. “When Stories Create an Organization's Future” in:
James W. Cortada and John A. Woods (editors). The Knowledge Management
Yearbook 2000-2001. Butterworth-Heinemann, 2000. pp.
231-235. (gist by Caloy
Macabunga)
>Eric Lesser and Laurence Prusak. ”Communities of Practice, Social
Capital and Organizational Knowledge” in: James W. Cortada and John A. Woods
(editors). The Knowledge Management Yearbook 2000-2001.
Butterworth-Heinemann, 2000. pp. 251-259. (gist by SDTalisayon)
>Adam Gersting, Bill Ives and Cindy Gordon. “A Human Performance
Approach to Knowledge Management: Andersen Consulting”. in: Jack J. Phillips
and Dede Bonner (editors). In Action: Leading Knowledge Management and
Learning. American Society for Training and Development, 2000. pp.
23-38. (gist
by Lucienne Venus)
>Lynne Hambleton. “Supporting a Metamorphosis through Communities of
Practice”. in: Jack J. Phillips and Dede Bonner (editors). In Action:
Leading Knowledge Management and Learning. American Society for Training
and Development, 2000. pp. 147-156. (gist by Rose Domingo)
>Case Study in Transfer of Best Practices: Texas Instruments, Chapter 15 of
Carla O'Dell and C. Jackson Grayson, Jr. “If Only We Knew What We
Know: the Transfer of Internal Knowledge and Best Practice”. The Free
Press, 1998, pp. 152-159. (gist by Belle Lim)
>Becoming a Knowledge Bank. In: Carla O'Dell and C. Jackson Grayson,
Jr. “If Only We Knew What We Know: the Transfer of Internal Knowledge
and Best Practice”. The Free Press, 1998. Chap. 16. (gist by SDTalisayon)
>Michael Horst and Theresa Snavely. “Assuming the Role of CLO in a Hospital
Setting”. In: Jack J. Phillips and Dede Bonner (editors). In Action: Leading
Knowledge Management and Learning. American Society for Training and
Development, 2000. pp. 189-203. (gist by Karen Esteban)
>Ruth Ash and Maurice Persall: The School Principal as Chief Learning
Officer: Seven Exemplary Schools” in: Jack J. Phillips and Dede Bonner
(editors). In Action: Leading Knowledge Management and Learning.
American Society for Training and Development, 2000. pp. 205-
220. (gist
by Carol Rodriguez)
>Robin Lackey and Richard Brehler: “Dismantling and Rebuilding Learning
Processes” in: Jack J. Phillips and Dede Bonner (editors). In Action:
Leading Knowledge Management and Learning. American Society for Training
and Development, 2000. pp. 221-233. (gist by Carol
Rodriguez)
>Dave Snowden. “Storytelling and other Organic Tools of Chief Knowledge
Officers and Chief Learning Officers”. in: Jack J. Phillips and Dede Bonner
(editors). In Action: Leading Knowledge Management and Learning.
American Society for Training and Development, 2000. pp.
237-252. (gist
by Jing Arkoncel)
>Thomas H. Davenport and Lawrence Prusak. “Working Knowledge: How
Organizations Manage What They Know”. Harvard Business School Press,
2000. Chapters 3-5, 7-8 (gist by Beng Miana)
>John Seely Brown and Paul Duguid. “Balancing Act: How to Capture
Knowledge without Killing It”. Harvard Business Review on
Organizational Learning, Harvard Business School Press, 2001. pp.
45-59. (gist
by Karen Esteban)
>Etienne C. Wenger and William M. Snyder. “Communities of Practice: the
Organizational Frontier”. Harvard Business Review on Organizational
Learning, Harvard Business School Press, 2001. pp. 1-20. (gist by Karen Esteban)
>Carla O'Dell and C. Jackson Grayson, Jr. “If Only We Knew What We Know:
the Transfer of Internal Knowledge and Best Practice”. The Free Press,
1998. Chapters 2-4. (gist by Harold
Santiago)
>Etienne Wenger.
“Communities of
Practice: Learning as a Social System”. Systems Thinker,
June 1998.
>Case Study in use of Intranet: Buckman Laboratories. Chapter 14 in
Carla O'Dell and C. Jackson Grayson, Jr. “If Only We Knew What We
Know: the Transfer of Internal Knowledge and Best Practice”.
The Free Press, 1998. (gist by Harold
Santiago)
>“Using Information Technology to Support Knowledge Transfer” (Chapter 10)
and “Creating the Knowledge Infrastructure” (Chapter 11) of Carla O'Dell and C.
Jackson Grayson, Jr. If Only We Knew What We Know: the Transfer of
Internal Knowledge and Best Practice. The Free Press,
1998. (gist
by Belle Lim)
Actions on your part:
· Browse the general reference: Chapters D1-D14 of the book “99 Paradigm Shifts for Survival in the Global Knowledge Economy: a Knowledge Management Reader”
·
Go
back to this section and read about the KM tool that you and your boss will
select as your workplace KM practicum.
6. KM Assessments at
Your Workplace, followed by Identification of Appropriate Practicum Topic (Weeks 3-6)
7. Some KM Strategies (Week 6)
· Working with Tacit Knowledge (PowerPoint #8)
·
Knowledge
Networks (PowerPoint #9)
Optional reading:
>“Part II: Forming a Network of Cooperative Alliances” in: William E. Halal
(editor). The Infinite Resource: Creating and Leading the Knowledge
Enterprise. Jossey-Bass Publishers, 1998. Chap. 6-10 (pp.
97-156).
·
Incentive
systems
Optional readings:
>Gifford and Elizabeth Pinchot. “The Intelligent Organization”
in: William E. Halal (editor). The Infinite Resource: Creating and Leading
the Knowledge Enterprise. Jossey-Bass Publishers, 1998. Chap.
14, pp. 191-212.
>Blog post “Motivating knowledge
workers need not be an expensive proposition”
>Talisayon, S. “Organisational energy and other meta-learning: case studies
of knowledge management implementation in nine Asian countries” Knowledge
Management for Development Journal. Vol. 5, No. 1, May 2009, pp. 21-38.
·
The
Chief Knowledge Officer (CKO) or chief learning officer (CLO)
Optional readings:
>Dede Bonner. “The Knowledge Management Challenge: New Roles and
Responsibilities for Chief Knowledge Officers and Chief Learning Officers” in:
Jack J. Phillips and Dede Bonner (editors). In Action: Leading Knowledge
Management and Learning. American Society for Training and Development,
2000. pp. 3-19. (gist by Caycay Roxas)
>Nick Milton. “Managing Knowledge in an Oil Exploration Office”. in:
Jack J. Phillips and Dede Bonner (editors). In Action: Leading Knowledge
Management and Learning. American Society for Training and Development,
2000. pp. 39-53. (gist by Ivs Alzona)
>Verna J. Willis and Gary L. May. “Strategy and the Chief Learning
Officer”. in: Jack J. Phillips and Dede Bonner (editors). In Action: Leading
Knowledge Management and Learning. American Society for Training and
Development, 2000. pp. 55-70. (gist by Owen Raymundo)
>Eric S. Kugler. “Hardwiring Learning into each Knowledge Line of the
Enterprise”. in: Jack J. Phillips and Dede Bonner (editors). In Action:
Leading Knowledge Management and Learning. American Society for Training
and Development, 2000. pp. 157-171. (gist by Harold Santiago)
·
KM
Standards
Optional readings:
>David Skyrme: KM
standards: do we need them?
>British Standards
Institution: Position statement on standardization within KM
>GKEC KM standards initiative
>Scope of KMCI
certification program
·
Professional
development in KM
>Professional Associations,
Graduate Programs and Internet Resources in KM – by Ari Bancale
>Thomas A. Stewart. Chapter 12: Your Career in the Information Age. “Intellectual
Capital: the New Wealth of Organizations”. Doubleday, 1997.
Pages 199-217. (gist by Owen Raymundo)
Action on your part:
·
Refine
your understanding of KM concepts and practices by browsing the KM blog series
on “Useful Distinctions
in KM”
8. Organizational
Learning (Week 7-8)
Timeline of Learning
Organization concepts
· Organizational Learning (PowerPoint #10)
· MBTI for team effectiveness (PowerPoint #10a)
· Lessons-Learned Session (PowerPoint #10b)
· Double-loop learning (PowerPoint #10c)
·
Capabilities
and culture of a learning organization
Optional readings:
>Annie Brooking. “Corporate Memory: Strategies for Knowledge Management”.
International Thomson Business Press, 1999. Chap. 8-9 on “Corporate Culture and
KM” (gist
by Cy Uriarte)
and “Establishing an Infrastructure for KM” (gist by Cy Uriarte), pp. 109-138.
>“Culture, the Unseen Hand” Chapter 9 of Carla O'Dell and C. Jackson
Grayson, Jr. If Only We Knew What We Know: the Transfer of Internal
Knowledge and Best Practice. The Free Press, 1998. (gist by Belle Lim)
>Chapter 2 on “The Learning Process” (gist by Wondy Manalo) and Chapter 6 on
“Leading Learning” (gist
by Wondy Manalo)
of David A. Garvin: Learning in Action: A Guide to Putting the Learning
Organization to Work. Harvard Business School Press, 2000. pp. 19-43.
>Jay Liebowitz. “Building Organizational Intelligence: a Knowledge
Management Primer”. CRC Press, 1999. Chap. 6-7, pp.
41-54. (gist by Ferdie
Balagtas)
·
Managing
creative and learning group processes.
Optional readings:
>David A. Garvin. “Building a Learning Organization”. in Harvard Business
Review on Knowledge Management. Harvard Business School Press, 1998. pp.
47-80. (gist
by Jewel Udarbe)
>Art Kleiner and George Roth. “How to Make Experience Your Company's Best
Teacher”. in Harvard Business Review on Knowledge Management.
Harvard Business School Press, 1998. pp. 137-151. (gist by Jewel
Udarbe)
>Dorothy Leonard and Susaan Straus. “Putting Your Company's Whole
Brain to Work”. in Harvard Business Review on Knowledge Management.
Harvard Business School Press, 1998. pp. 109-136. (gist by Jewel
Udarbe)
>Steve Kaye. “Some Proven Ways to Promote the Exchange of Ideas” in:
James W. Cortada and John A. Woods (editors). The Knowledge Management
Yearbook 2000-2001. Butterworth-Heinemann, 2000. pp.
391-398. (gist by Caloy
Macabunga)
>“Shared Problem Solving”, Chapter 3 of Dorothy Leonard: Wellsprings of
Knowledge, Building and Sustaining the Sources of Innovation. Harvard
Business School Press, 1998. pp. 59-89. (gist by Caloy
Macabunga)
·
“Five
Disciplines”: mental models and systems thinking, shared vision, personal
mastery, and team learning
Optional readings:
>Chris Argyris. “Teaching Smart People How to Learn” in Harvard
Business Review on Knowledge Management. Harvard Business School Press,
1998. pp. 81-108. (gist by Jewel Udarbe)
>Peter M. Senge. “The Fifth Discipline: the Art and Practice of the
Learning Organization”. Doubleday, 1990. (book summary by
Ronald Misa)
>Sections on Mental Models (pp. 235-293), Team Learning (pp. 351-441), and
Arenas of Practice (pp. 445-504) in: Peter M. Senge, Art Kleiner, Charlotte
Roberts, Rick Ross and Bryan Smith. “The Fifth Discipline Fieldbook”.
Doubleday, 1994. (summary by Girlie Brillantes)
>Section XI on Diffusion (pp. 417-486) in: Peter Senge, Art Kleiner,
Charlotte Roberts, Richard Roth, Georgo Roth and Bryan Smith. “Dance of
Change: the Challenges to Sustaining Momentum in Learning Organizations”.
Doubleday, 1999. (summary by Jon Villanueva)
>Robert M. Fulmer, Philip Gibbs and J. Bernard Keys. “New Tools for
Sustaining Competitive Advantage” in: James W. Cortada and John A. Woods
(editors). The Knowledge Management Yearbook 2000-2001.
Butterworth-Heinemann, 2000. pp. 231-235.
>Daniel Yankelovich. “The Magic of Dialogue: Transforming Conflict into
Cooperation”. Simon & Schuster, 1999. (book
summary by Irene Volante)
9. Reporting on Internet researches (Weeks 9-10)
Action on your part: Prepare and present a short (<15 minutes) PowerPoint presentation.
10. Workplace KM Practicum (Weeks 9-13)
Action on your part: Consult me by email as often
as you need.
11. Reporting on KM Practicum (Weeks 14-16)