Course Outline (Last Modified: June 20, 2010)

1. Basic readings (before class meeting)

2. Introduction to the course (Week 1)

Crazy economics of information

3. Rationale for KM and definitions (Week 2)

Trends in the global economy

Market value and book value of firms

What is knowledge?

Definition and components of "intellectual capital"

Definitions of "knowledge management”

4. Aligning KM with organizational performance/value creation (Week 3)

Capability for effective action

Aligning KM with organizational goals

Aligning KM system and KM interventions with business strategy

Information and knowledge networks

5. KM tools and the knowledge cycle (Weeks 4-5)

Map of KM tools

Strategic KM versus operational KM

- Knowledge creation: problem finding/solving, team learning, lessons learned meetings, building core

capabilities, soft R&D

- Knowledge acquisition, codification and banking: process documentation, work templates, databanks and intelligent search engines

- Knowledge transfer and exchange: peer assist program, mentoring program, best practices exchange program, groupware, communities of practice, formal knowledge exchange communities, e-learning.

6. KM assessments (Weeks 3-6)

7. Some KM strategies (Week 7)

Working with tacit knowledge

Knowledge networks

Incentive systems

The Chief Knowledge Officer (CKO) or Chief Learning Officer (CLO)

KM standards

Professional development in KM

8. Organizational Learning (Week 8)

Time of Learning Organization Concepts

“Five Disciplines” of a Learning Organization

Lessons-Learned Session

Double-Loop Learning

Capabilities and Culture of a Learning Organization

Managing creative and learning group processes

9. Workplace KM practicum (Weeks 8-13)

10. Class Presentations of KM Practicum (Weeks 14-16)